Privacy Policy

1. Overview

GuildLink ("we," "our," or "us") provides a Software-as-a-Service (SaaS) platform that connects Discord servers to a secure web interface (the "Service"). This Privacy Policy explains how we collect, use, and protect your information.

By using GuildLink, you agree to this Privacy Policy.

2. Information We Collect

a. Information You Provide

• Account Data via Clerk: We use Clerk to handle user authentication and identity management. When you sign in, Clerk may collect and store your Discord profile information (such as user ID, username, and avatar) and provide it securely to us for session management.
  Clerk's own privacy practices are governed by their Privacy Policy.
• Support and Communication: If you contact us for help or inquiries, we may collect your email and message content.
• Billing Information: Subscription payments are processed by trusted third parties (e.g., Stripe). We do not store payment card numbers or related billing data.

b. Information Collected Automatically

• Usage Data: Includes anonymized statistics on how users interact with GuildLink (e.g., commands executed, features used).
• Technical Data: Browser type, IP address, operating system, and device identifiers for analytics, security, and debugging.
• Cookies and Tokens: Used only to maintain secure login sessions and remember user preferences.

3. How We Use Your Information

We process your data only to:

• Operate and improve the Service
• Authenticate users through Clerk and Discord
• Manage connected Discord servers and permissions
• Provide customer support
• Prevent abuse, fraud, or unauthorized access
• Comply with legal requirements

We will never sell, rent, or trade your personal information for marketing or profit.

4. Data Sharing

We share information only when necessary to operate GuildLink:

• With Service Providers: Clerk (authentication), Stripe (payments), hosting and analytics providers. These third parties act as data processors and must protect your data under binding agreements.
• With Discord: For authorized integration features, consistent with Discord's API and Developer Terms.
• With Legal Authorities: Only if required by law, subpoena, or to protect legal rights or user safety.

We do not share user data for advertising or marketing purposes.

5. Data Storage and Retention

• Your data is stored securely on cloud infrastructure with restricted access.
• We retain only the minimum necessary data for as long as your account is active or as required by law.
• You may request deletion of your data or account at any time by contacting privacy@guildlink.app.

6. Security

We implement strong encryption, access control, and monitoring to safeguard data. However, no internet service can be guaranteed fully secure. By using GuildLink, you acknowledge and accept the inherent risks of online data transmission.

7. Liability and Disclaimers

GuildLink operates "as is" and "as available."

While we take all reasonable measures to protect user data, we are not responsible or liable for:

• Unauthorized access or use of your data beyond our reasonable control
• Data breaches or issues caused by Clerk, Discord, Stripe, or other third-party services
• User misuse, misconfiguration, or disclosure of data
• Any indirect, incidental, or consequential damages arising from the use of the Service

By using GuildLink, you agree to hold us harmless from any claim related to the actions of third-party providers or integrations.

8. International Data Transfers

If you are located outside the United States, your data may be transferred and processed in the U.S. or other jurisdictions where our service providers operate. We ensure such transfers comply with applicable privacy laws.

9. Your Rights

Depending on your jurisdiction, you may have rights to:

• Access or request deletion of your data
• Correct inaccurate data
• Withdraw consent or object to processing
• Request a copy of your stored data

Requests can be made via privacy@guildlink.app. We will verify identity before fulfilling any request.

10. Third-Party Links and Integrations

GuildLink integrates with third-party platforms like Discord and Clerk. These platforms are governed by their own privacy policies and terms. We are not responsible for their data handling or security practices.

11. Children's Privacy

GuildLink is not directed to individuals under 13 years old (or the minimum legal age in your region). We do not knowingly collect personal data from minors.

12. Updates to This Policy

We may update this Privacy Policy at any time. The latest version will always be posted at https://guildlink.app/privacy, and your continued use of the Service constitutes acceptance of any changes.

13. Contact Us

For any privacy-related questions or requests, contact: